Thank you for shopping with Opzenor LLC. We are committed to delivering your kids clothing and toddler wear orders quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders within the United States so you know exactly what to expect when shopping with us.
All orders placed through our website are processed within one to two business days after your order confirmation is received. Orders are processed Monday through Friday, excluding weekends and public holidays. Once your order has been prepared and shipped, you will receive a confirmation email with shipment details.
Opzenor LLC currently ships exclusively within the United States. At this time, we do not offer international shipping. We proudly provide free standard shipping on all orders delivered within the continental United States, with no minimum purchase required.
After your order has shipped, delivery typically takes three to five business days depending on your location and the carrier. While we work hard to ensure timely delivery, shipping times are estimates and may occasionally be affected by weather conditions, carrier delays, or high seasonal demand.
Once your package has been dispatched, you will receive a shipping confirmation email that includes your tracking number. This tracking number allows you to monitor the progress of your shipment directly through the carrier’s website. Tracking information usually becomes active within twenty-four hours.
If your package arrives damaged, we recommend contacting the shipping carrier immediately to file a claim. Please keep all packaging materials and damaged items as they may be required during the claims process. While we carefully pack every order, Opzenor LLC is not responsible for damages or losses that occur during transit once the package has been handed over to the carrier.
If your tracking information shows that your order has been delivered but you cannot locate it, please contact the carrier directly for assistance. Opzenor LLC cannot be held responsible for lost or stolen packages after delivery has been confirmed by the carrier.
Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.
If you have any questions about your shipment or need assistance with your order, our support team is happy to help.
Opzenor LLC
Email: support@opzenor.com
Phone: +1 (324) 228-1199
Address: 474 W Broadway, New York, NY 10012, United States
Customer Service Hours: Monday–Friday, 9AM–5PM EST